Returns & Exchanges

At Mercurys Coffee, we want you to be completely satisfied with your roast; if your coffee or merchandise doesn't meet your expectations, we offer returns within 30 days of purchase.

1

Initiate Your Request

Contact our customer support team with your order number and the reason for your return to receive a Return Authorization number.

2

Prepare Your Package

Securely pack the items in their original packaging, ensuring that coffee bags remain unopened and merchandise is in new condition.

3

Ship the Items

Affix the provided shipping label to your package and drop it off at any authorized carrier location for transit back to our roastery.

4

Receive Your Refund

Once our team inspects the returned items, we will process a full refund to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing